Knowledgebase

I would like to change my access data.

In the menu item "Edit profile" after logging in, you can edit and change all the data entered.

Select the registered person and continue with Show

Here you can change your user name and password.

I have received an error message that the registration has not yet been activated and that the confirmation link in the e-mail sent must be clicked. However, I have not received an e-mail with a confirmation link. What do I need to do?

If you receive an error message when registering that your account has not yet been activated, please check your junk or spam folder and click on the confirmation link to activate your account. If you have not received an e-mail with a confirmation link, please check that you have entered your e-mail address correctly.

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When I register, I don't get the confirmation email, but an email to reset my password.

If you do not receive the confirmation e-mail to activate your account after your registration, but instead receive an e-mail to reset your password, then you are already registered in the system with your e-mail address.

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I have not received the confirmation link to activate my account. What should I do?

If you have not received the confirmation code to activate your account, please check your junk or spam folder and make sure that you have entered your e-mail address correctly.

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My registration cannot be completed. What should I do?

If you are unable to complete your registration, please check

whether the e-mail address you have entered is correct. Please make sure that there is no space before or after the e-mail address, as the registration cannot then be completed.
Your junk/spam mail folder.
whether you are already registered with this e-mail address.

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I have forgotten my password. What should I do?

If you have forgotten your password, you can create a new password using the "Forgot password" button. A corresponding link will be sent to the e-mail address provided during registration.

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My registration for a student or apprentice ticket has failed. What should I do?

If you receive an error message when logging in, please check whether you have entered the e-mail address and password correctly. Please make sure that you do not enter a space before or after the e-mail address, as this will prevent you from logging in.

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I would like to register for a student or apprentice ticket.

You can create a new user in the OÖVV ticket shop using the "Register new user account" button. Only persons of legal age may do this.

An active e-mail address is required for registration.

After the registration process, a confirmation e-mail will be sent to the e-mail address previously provided to verify its authenticity.

When completing an order, a legal transaction is concluded. Therefore, the person who has registered on the portal and applies must be of legal age and have legal capacity.

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