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OÖVV Customer Centre

+43 (0) 732 66 10 10 66

4020 Linz,  Bahnhofplatz 2a

 

Service times
Monday: 09:00 to 18:00

Tuesday: 09:00 to 18:00

Wednesday: 09:00 to 14:00

Thursday: 09:00 to 18:00

Friday: 09:00 to 14:00

KlimaTicket OÖ (Regional, Regional + Linz, Regional + Wels, Regional + Steyr, Total)

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Schüler-Ticket OÖ & Lehrlings-Ticket OÖ, Jugend-Ticket OÖ

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OÖVV Tickets (single-, day-, week-, month-ticket)

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General information

What is the APF?

The independent Agency for Passenger and Passenger Rights (APF) supports passengers who do not agree with the decision of the railway company or transport association.
As a free and independent arbitration body, it provides quick and binding solutions and compensation in the event of a dispute (e.g. delays, cancellations). Please submit your documents using the complaints form (at www.apf.gv.at). If electronic transmission is not possible for you, please send the documents by post to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, 1060 Vienna.

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