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I have lost my student/apprentice ticket or youth ticket network and need a duplicate.

If an OÖVV student/apprentice ticket or the Youth Ticket Network is lost or damaged, a duplicate must be ordered.
You can order a duplicate online (only possible if the original ticket was ordered online) or by submitting a paper application.

Online: (only possible if the original ticket was ordered online)

Please log in to your OÖVV account and then select the "Duplicate" option in the ticket shop.
Please note that the provisional ticket will only be sent immediately by e-mail if you pay by credit card or instant bank transfer (EPS).
If you choose the "Prepayment" payment option, the provisional ticket will only be dispatched as soon as our accounting department has confirmed receipt of payment (approx. 1-3 working days).
If it is necessary to change the delivery address, please contact our customer centre before placing your order.

Paper order form:

Please complete the paper application form and send it by post or email to the customer centre(kundencenter@ooevv.at). (Details of the school, route and a new photo are not required).
Once the order has been placed, you will receive a request for payment and an updated provisional ticket by post.
Once your payment has been received, the ordered ticket will be sent to you.

The authorisation check (order code or apprenticeship contract number) is taken from the initial application.