I have paid in advance but have still not received a ticket.

There are several possible reasons why your ticket has not yet been dispatched. Generally, it takes a few days for payment to be received and booked; this process can take up to 5 days. If the status of your order still shows "unpaid" after one week, please check your payment. Check that the payment has been debited from your account and that the reason for payment has been entered correctly. If everything is correct, please send a payment confirmation to OÖVV. We will then be happy to check your order and payment.

A payment slip is an order confirmation. It is a confirmation that you have authorised the bank to debit and transfer the corresponding amount. It is not a payment confirmation! The bank can reject the payment for various reasons, e.g. no covered account or the IBAN is incorrect because it was entered incorrectly.

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