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OÖVV Customer Centre

+43 (0) 732 66 10 10 66

4020 Linz, Volksgartenstraße 23

Service times
Monday -Thursday from 08:30 to 12:30 and 13:00 to 17:00
Friday from 07:30 to 13:00

KlimaTicket OÖ (Regional, Regional + Linz, Regional + Wels, Regional + Steyr, Total)

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Schüler-Ticket OÖ & Lehrlings-Ticket OÖ, Jugend-Ticket OÖ

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OÖVV Tickets (single-, day-, week-, month-ticket)

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This page was automatically translated using AI automatically translated using AI
This page was automatically translated using AI automatically translated using AI

Payment

If you are entitled to purchase a ticket as part of the student and free travel(see requirements), the same conditions apply for reimbursement as for all other conditions for reimbursement apply as for all other users.

The excess of € 19.60 only has to be paid once per school year per trainee. trainee must be paid only once per school year. The deductible must be paid to the transport association in whose network area the training centre attended is located. If the If the excess has been paid more than once, it can be reclaimed.

Example: Max Mustermann attends school in Wels and lives in Salzburg . lives in Salzburg. He purchases a Youth Ticket network in Upper Austria and a Super S'Cool Card in Salzburg. The deductible must be paid to OÖVV because the school he attends is in the OÖVV network area. Max can therefore pay the Max can therefore claim back the excess that he also paid in Salzburg from the SVV.


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The student/apprentice ticket or youth ticket network can be ordered conveniently in the online ticket shop or by filling out a form (click here to download the application form).

The following payment methods are available:

Filling out an application form

Payment/payment slip

After submitting the completed application form, you will receive a payment slip by post. This is pre-filled by us with the recipient details, amount and purpose. You still need to fill in and sign your account details (IBAN) and the account holder/client. You can pay the amount into your bank with the signed payment slip.
You will receive a provisional ticket together with the payment slip to bridge the production time

In the OÖVV online shop(shop.ooevv.at)

Credit/debit card

Pay the ticket price with your MasterCard or Visa card. We accept credit and debit cards. Registration for the 3D Secure procedure (Verified by Visa or Mastercard SecureCode) is required, depending on your bank.
You will need your credit card number, expiry date and security code. You will find this information on your card. Depending on your bank, you may also need to confirm the payment via the app or SMS Tan.
After completing the order, you will immediately receive a provisional ticket by e-mail to bridge the production time

EPS instant bank transfer

Pay the ticket price with EPS Sofortüberweisung, the secure online payment system of Austrian banks. You will need your online banking authorisation and PIN code for the payment process.
Please select your bank. You will then be redirected to your online banking. To log in, please use your bank details and the verification method of your online banking. The amount and all payment details will be transferred automatically.

After completing your order, you will immediately receive a provisional ticket by e-mail to bridge the production time

Prepayment

After completing the order, you will receive a payment request by e-mail.
The provisional ticket will only be sent by e-mail once your payment has been received. Please note that receipt of payment and booking can take a few days, this process can take up to 5 days.


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If you select "Prepayment" as the payment method, you will receive the payment information by e-mail after completing the order.
Please pay the specified amount on time. The ordered ticket will only be produced once payment has been received.
Payments without a payment reference cannot be allocated automatically.

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  1. EPS is a European banking standard that enables online purchases to be made immediately from a bank account.
  2. All relevant fields are pre-filled so that the payment only needs to be confirmed.
  3. An EPS payment is immediately debited to the customer's account and cannot be cancelled.

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Online ordering:
You have the option of paying by EPS (online banking), credit card or prepayment.
If you pay in advance, you will receive a confirmation e-mail with payment information after placing your order.

Paper application:
Once your application has been recorded, you will receive a payment request by post.
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There are several possible reasons why your ticket has not yet been dispatched. Generally, it takes a few days for payment to be received and booked; this process can take up to 5 days. If the status of your order still shows "unpaid" after one week, please check your payment. Check that the payment has been debited from your account and that the reason for payment has been entered correctly. If everything is correct, please send a payment confirmation to OÖVV. We will then be happy to check your order and payment.


OÖVV Info Symbol
A payment slip is an order confirmation. It is a confirmation that you have authorised the bank to debit and transfer the corresponding amount. It is not a payment confirmation! The bank can reject the payment for various reasons, e.g. no covered account or the IBAN is incorrect because it was entered incorrectly.

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If you log in to our ticket shop and your order is not displayed, please let us know when and for whom you attempted to place the order. Our accounts department will then check whether the payment amount has been credited to OÖVV. You can either reclaim the amount using the reclaim form or we can allocate the payment to a possible new order. You can find the reclaim form on our homepage under Service > Downloads.

To place a new order, please place the desired order in our ticket shop and select the payment method "Prepayment". After completing the order, please send us a short e-mail. We can then allocate the existing payment to the new order and manually authorise the respective ticket for printing.

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You can reclaim any excess amounts paid in using the form. You can find the refund form on our homepage under Service > Downloads. Print out the form, fill it in completely, sign it by hand and then send it to the OÖVV with the necessary proof of payment. Please note that a handwritten signature is required on the form. Alternatively, we also accept citizen card/mobile phone signatures on the PDF applications. You can find more information on this on the homepage: www.buergerkarte.at You can send the documents by e-mail or post. You are also welcome to hand in the documents in person at our customer centre .
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The excess only has to be paid once per pupil and school year or once per apprentice and apprenticeship year. If the excess has been paid more than once, e.g. to two transport associations, then the excess can be reclaimed once. The excess is paid by the apprentice to the transport association in whose area the training centre attended is located. For example, if your child attends a school in Salzburg, the excess can be reclaimed from OÖVV.

You can reclaim the deductible using the form. You can find the reclaim form on our website. Print out the form, fill it in completely, sign it by hand and then send it to the OÖVV with the necessary proof of payment. Please note that a handwritten signature is required on the form. Alternatively, we also accept citizen card/mobile phone signatures on the PDF applications. You can find more information on this at www.buergerkarte.at.

You can send the documents via our contact form or by post. You are also welcome to hand in the documents in person at our customer centre .



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Please send us a transfer confirmation via our contact form so that we can check why the status has not yet been changed to "paid".

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  1. If you have instructed several payments for one order, you can reclaim the excess amount transferred using the reclaim form.
  2. You can find the form on our website in the Downloads section.
  3. A processing fee will be retained for incorrect payments in accordance with the tariff regulations.
  4. You can send the completed and signed form with the necessary proof of payment by post to OÖVV Customer Centre Volksgartenstraße 23, 4020 Linz or via our contact form.
  5. You are also welcome to hand in the documents in person at our customer centre.

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When ordering a ticket as part of the student and apprentice free travel programme, the amount should not be debited multiple times for the payment methods "EPS" and "credit card". Please send us the name and date of birth of the ticket holder so that we can check the order. Depending on the individual case, we will then inform you of the next steps and, if necessary, send you a refund form or a cancellation request.



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In some cases, there may be a time overlap between payment and receipt of the payment reminder. If the transfer of the amount is 1-3 days before the date of the payment reminder, the payment reminder is usually irrelevant. You are welcome to contact our customer centre and we will check your order and its status for you.

However, if the payment was made more than 3 days before the date of the payment reminder, please send us a payment confirmation. We can then check your order and provide you with further information.

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If you notice the error promptly (1 to 3 working days), please send us proof of payment and provide the correct payment information.
In most cases, it should be possible to allocate the payment to the respective order.
If the error is only noticed later, please check whether you have received a refund from OÖVV with the note "Payment could not be allocated".

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Tickets for free travel for schoolchildren and apprentices are sent to our customers together with the invoice. If you have misplaced the invoice but still need it, please contact our customer centre. We will be happy to send you a copy of the invoice by e-mail or post.

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