The bus was not barrier-free, although it was indicated as such in the information centre.

1. In principle, accessible buses are labelled as such on the timetables and in the electronic information system. In exceptional situations, e.g. if the vehicle normally used breaks down, it may nevertheless be necessary to use another, non-accessible vehicle at short notice in order to keep the service running as smoothly as possible.
   
2. In such cases, we and the transport companies will endeavour to ensure that the planned vehicle is reinstated as soon as possible.
   
3. In contrast to the bus of the original bus that is travelling at the same time, the vehicles that are used to transport schoolchildren during peak times are not barrier-free.
   

Timetable information