1. If you experience problems with the display of the monitors or ePaper at the stops, please contact our customer centre and let us know when and on which device or at which stop the problem occurred.
   

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1. If you experience problems with the display of the monitors or ePaper at the stops, please contact our customer centre and let us know when and on which device or at which stop the problem occurred.
   

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1. The respective municipality is responsible for cleaning and winter maintenance of the bus stops.
   
2. If you would like to report any deficiencies in this regard, please contact the relevant municipality.
   

1. If you would like your bus stop to be better equipped, please contact the relevant municipality.
   
2. The respective municipalities are responsible for equipping the bus stops.
   

1. The transport company is responsible for labelling the bus stop buckets.
   
2. If you would like to report incorrect labelling on a stop bucket, please contact our customer centre.
   
3. We will check the labelling and pass the change on to the responsible transport company.
   

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1. Responsibility for the bus stops lies primarily with the respective municipalities or with the province of Upper Austria if the bus stop is located on a provincial road.
   
2. If you would like to report damage to a bus stop, please contact one of the listed institutions or the road maintenance department.
   

1. If the timetable notice at the stop is illegible, please contact our customer centre or the relevant transport company so that we can correct the timetable notice.
   

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1. If the timetable display at a stop is not up-to-date, please contact our customer centre so that we or the responsible transport company can correct the timetable display.
   

Contact form

1. If you have a need for a new bus stop, you are welcome to contact the municipality concerned.
   
2. They will then contact us and we will examine your request.
   

1. In order to be authorised to operate a stop, it must meet the legal criteria specified by the province of Upper Austria.
   
2. If an inspection of the stop reveals that this is not the case, the stop is no longer authorised and the transport companies are no longer permitted to operate it.
   

1. The drivers of the transport companies endeavour to be customer-friendly every day.
   
2. If a driver is continually unfriendly, please contact our customer centre or the responsible transport company directly
   

1. We are constantly endeavouring to increase the number of buses that have real-time information.
   
2. Nevertheless, it can happen that, for example, small or midi buses and older vehicles are used that do not yet have the necessary equipment for real-time information.
   

1. If the transport company's drivers are travelling the wrong route, there may be a technical error in the system.
   
2. In this case, please contact our customer centre and let us know on which route or on which course the problem has occurred.
   

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1. In principle, accessible buses are labelled as such on the timetables and in the electronic information system. In exceptional situations, e.g. if the vehicle normally used breaks down, it may nevertheless be necessary to use another, non-accessible vehicle at short notice in order to keep the service running as smoothly as possible.
   
2. In such cases, we and the transport companies will endeavour to ensure that the planned vehicle is reinstated as soon as possible.
   
3. In contrast to the bus of the original bus that is travelling at the same time, the vehicles that are used to transport schoolchildren during peak times are not barrier-free.
   

Timetable information

1. The regional buses are equipped with digital destination displays on the front and sides of the vehicle or (in the case of minibuses and midibuses) with signs showing the route number and destination.
   
2. If this is not the case (e.g. due to a technical fault), please inform the driver.
   
3. If this is not corrected within a few days, please contact our customer centre and inform us of the affected route.
   
4. Thank you for your assistance!
   

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1. No, bus drivers are not allowed to make phone calls while driving.
   
2. An exception is made for business calls using a hands-free device or headset.
   

1. The buses are often full, especially at the start of school, and it takes one to two weeks for the flow of pupils to stabilise.
   
2. During this time, our transport planners and regional supervisors keep an eye on the number of passengers travelling on the registered routes and decide on the use of additional routes or redistribution options.
   

1. Certain buses only run on school days, but not during school holidays. Such services are marked S on the timetable. Buses that only run during school holidays but not on school days are marked F.
   
2. Should a bus still not arrive on schedule, please contact our customer centre.
   

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1. Connecting buses are only obliged to wait if this has been planned and specified by us.
   
2. If your feeder bus or train is delayed and you can no longer reach your connecting bus, you can check the next connecting bus in our timetable information on the homepage or in the OÖVV route planner app.
   
3. Please contact our customer centre if you have connection problems, we will be happy to help you find the best connection for you.
   

OÖVV route planner app

Timetable information

Contact form

1. Regional buses can be delayed for several reasons, e.g. due to traffic jams during peak times (and subsequently in the vehicle's further route), detours or roadworks, technical defects or weather conditions (snow or ice-covered roads, flooding, ...).
   

1. Early departure of the bus is not permitted.
   
2. Transport companies are obliged to operate according to the scheduled departure times and will be penalised for early departure.
   
3. Please contact our customer centre if a bus has left too early.
   
4. We will then contact the transport company to ensure that an early departure no longer occurs in future.
   

Contact form

1. In general, drivers of transport companies must watch out for passengers boarding and alighting at all stops on their route and stop as soon as someone is standing at the stop.
   
2. If the bus passes the stop despite waiting passengers, it may be that the stop is not scheduled on the relevant route, the bus was already full or it was not possible to stop due to roadworks or similar.
   
3. In such cases, please contact our customer centre.
   
4. Regional buses travelling in the direction of Linz only use the stops in the city centre to alight so that the LINZ AG city buses and the flow of traffic are not unnecessarily blocked. These stops are marked with a crescent moon symbol on the timetable folders.
   

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1. It is not possible to transport bicycles on regional buses.
   
2. If the folding bike or scooter can be stowed safely or if the passenger can hold it between their legs or in their hand, the folding bike (folded) is considered hand luggage (under 25 kg) depending on its size.
   
3. Hand luggage is always transported under the passenger's responsibility. The driver may refuse to carry it if there is not enough space on the bus for it to be transported properly.
   
4. The transport regulations of the transport companies or those of the Motorised Transport Act always apply.
   
5. On trains, a decision can be made on the carriage of bicycles depending on the space available.
   

As a public transport customer, there are over 500 car parking spaces available in the Wels car park. A valid train or OÖVV ticket beyond the city limits of Wels is required for use.

Park & Ride use at Wels station subject to a charge since November 2023:

The car park at Wels railway station was built by ÖBB through joint financing by the state of Upper Austria and the city of Wels to make it easy and attractive to switch from car to public transport.

As the car parks were very frequently used in the past by people who did not switch to public transport, ÖBB put a new entry and exit system with barrier-free entry/exit and number plate recognition into operation in November 2023. In addition, a parking fee has been payable for the use of the car park deck since November 2023.

The new access system and the parking fee are intended to counter misuse of the car parks, such as long-term parking. The revenue is earmarked to cover operating and maintenance costs such as cleaning, lighting, servicing, etc.

Further information can be found on the ÖBB website:

All detailed information on the P&R Wels incl. FAQs

Tariff reduction from 01.01.2024:

ÖBB and the City of Wels have decided to adjust the fare structure and reduce prices. The following changes to monthly and annual parking tickets will come into force on 1 January 2024

Tariffs NEW:

• Monthly parking ticket €40 (instead of €50)
• Annual parking ticket 400 € (instead of 500 €)
  

UNCHANGED tariffs:

1. 1st and 2nd day €2 each
   
2. 3rd and 4th day € 4 each
   
3. 
   From the 5th day €8 each
   

It also remains unchanged that holders of monthly and annual parking tickets may continue to park in the car park deck for a maximum of two days at a time. The regular rates will be charged for longer parking periods.
Existing holders of an annual parking ticket will be credited or refunded the difference to the concession (€100).

When purchasing a ticket, please always make sure that you request the parking ticket separately. The QR code scanners at the access control read the code from both printed parking tickets and mobile phones.

If your QR code for the car park in Wels does not work, please let our customer centre know. We will then be happy to send you a new QR code. Please give us the number of your OÖVV annual ticket.

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Access with single tickets

Do you only use public transport occasionally, but still need a parking space in Wels? Then a single ticket including a car park ticket is just right for you!

Car park tickets issued in conjunction with a single ticket only entitle the holder to enter and exit the car park once. You can buy single tickets with the QR code at the following ticket offices:

• ÖBB-Personenverkehr AG
  
  • When purchasing tickets online/mobile: select the additional option "Ticket Parkdeck Wels" under Extras
  • When purchasing tickets at ticket machines: select the additional option "Ticket Parkdeck Wels" under Extras
  • At the ÖBB ticket counter in the travel centre: ask for the parking ticket with QR code when purchasing your ticket
• Westbahn
  
  • When purchasing tickets online: select the additional option "Car park ticket"
  • You can get your parking ticket directly from the on-board staff on the train
• Upper Austrian Transport Association (OÖVV)
  
  • Unfortunately, it is not possible to issue parking tickets on the bus. Single, daily, weekly and monthly tickets including parking tickets can be obtained from the ÖBB-Personenverkehr AG sales points listed above
    

Access with season tickets

Do you regularly travel by public transport and therefore have a weekly or monthly ticket? You can also use the P&R facility at Wels main station in conjunction with season tickets.

You can get your ticket including QR code at the following issuing points:

• ÖBB-Personenverkehr AG
  
  • You can obtain the parking ticket with QR code in person at the ÖBB Travel Centre. It is valid for the same length of time as your train ticket
• Westbahn
  
  • Please contact the transport company directly
• Upper Austrian Transport Association (OÖVV)
  
  • The car park ticket with QR code is available to OÖVV annual and semester ticket customers with the Wels entry/exit zone directly from OÖVV.
    

Further information on the Wels car park can also be found here: Service / Park & Ride - OÖVV Der Verkehrsverbund (oevv.at)