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OÖVV Customer Centre

+43 (0) 732 66 10 10 66

4020 Linz, Volksgartenstraße 23

Service times
Monday -Thursday from 08:30 to 12:30 and 13:00 to 17:00
Friday from 07:30 to 13:00

KlimaTicket OÖ (Regional, Regional + Linz, Regional + Wels, Regional + Steyr, Total)

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Schüler-Ticket OÖ & Lehrlings-Ticket OÖ, Jugend-Ticket OÖ

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OÖVV Tickets (single-, day-, week-, month-ticket)

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This page was automatically translated using AI automatically translated using AI
This page was automatically translated using AI automatically translated using AI

OÖVV ticket shop

If you would like to change your e-mail address, please proceed as follows:

  1. Log in with your "old" e-mail address and password under "Login"
  2. Then click on "Account & settings" at the top right of your account and again on "Account & settings"

  1. Click on "Change email address"


  1. Please enter your password and your new e-mail address.


  1. If you also use the same access data for the KlimaTicket Ö or ÖBB account, the e-mail address will also be changed there.
  2. Click on "Apply"
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If you have already used your e-mail address for the ÖBB or KlimaTicket Österreich account, you can log in to tickets.ooevv.at without registering using this access data. If this is the case, you will not receive an e-mail when you try to register.

If you have forgotten your password, please use the "Forgot password" function under "Login".
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Once you have logged in, you can make changes in the "Account & Settings" menu under "Personal data".



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Your customer account that you have created in the OÖVV Ticketshop or in the OÖVV Ticket App can be easily deleted in your account settings. Go to under tickets.ooevv.at or in the OÖVV ticket app to your account area and then to the account settings. Here you will find the menu item "Close account"


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You can, If you have registered, you can also save the KlimaTicket Austria in your account under "My discounts". KlimaTicket Austria in your account under "My discounts".


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You can, If you have registered, you can also save the KlimaTicket Austria in your account under KlimaTicket Austria in your account under "My discounts".

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You can, If you have registered, you can also save the KlimaTicket OÖ in your account under "My discounts". KlimaTicket Upper Austria in your account.

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We are working flat out on the integration of free travel for pupils/apprentices. Subscribe to the OÖVV newsletter to keep up to date with all the latest news about public transport in Upper Austria and the expansion of our digital services.
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It is only possible to save a favourite payment method when you are logged in. You can save the desired payment method as a favourite in the order step where the payment method is selected.


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Go to your account area at tickets.ooevv.at or in the OÖVV Ticket App and go to the account settings. There you will find the menu item "Log out of all devices".

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We recommend that you buy the ticket when you are logged in. This way, the ticket is always assigned to your customer account and not to the mobile phone on which it was purchased, and it will be retained even after updates or on other mobile phones. Purchasing tickets is quicker and easier by storing or memorising means of payment. You can also save personal favourite routes and have an overview of past trips in the ticket archive.
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Under "My account", select either "Create account" (app) or "Start here" (web).
You will be asked to accept the OÖVV fare conditions and general terms and conditions.
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Go to your account area at tickets.ooevv.at or in the OÖVV Ticket App and go to the account settings. There you will find the menu item "Log out of all devices".
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When logged in, select "Remember person" when selecting travellers and enter a first name and surname so that bookings can be made more quickly at a later date.


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Once you have registered, you can also save these in your account under "My discounts".

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OÖVV ticket app:
Click on "Login" and in the following screen on "Forgot password".

OÖVV Ticketshop (Web):
If you navigate to "My account > Login" at the top right, you will find the "Forgot password" button below the login fields.
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This is how you can pay in the OÖVV ticket shop and in the OÖVV ticket app:

Credit card payment (Visa, MasterCard, debit card)

Enter the following information when paying by credit card:
  1. Name of the cardholder
  2. Credit card number
  3. Validity date
  4. Card validation code (this code is not stored by us)
  5. 3-D Secure code or other security enquiry (optional and is not saved by us)

Online bank transfer

EPS online bank transfer is the online payment method used by Austrian banks. You will be redirected to your bank's online banking page for the transfer. The participating banks are listed on www.stuzza.at.
To pay by online bank transfer, please proceed as follows:

  1. Select your bank. You will be redirected to your bank's online banking page.
  2. Enter your access data and passwords in your bank's online banking as usual. Your access data and passwords are only exchanged between you and your bank. There is no flow of information via OÖVV.
  3. All the necessary information for the transfer is already pre-filled. This includes, for example, the IBAN, the amount to be transferred and the recipient.
  4. By entering your TAN code in your bank's online banking, you authorise your booking and successfully complete the payment process.
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Once you have logged in, you can delete the means of payment in the "Account & Settings" menu under "Saved payment methods" to delete the payment method. During the subsequent order process, you can enter the new credit card.


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Unfortunately, it is currently not possible to redeem a voucher.
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You already have an existing account (OÖVV, ÖBB or KlimaTicket Ö) when purchasing the KlimaTicket OÖ:
  1. Download the OÖVV ticket app and open the app.
  2. Log in to the OÖVV ticket app under "My account" with the access data (e-mail address) that you used when purchasing the KlimaTicket OÖ.
  3. The digital ticket can also be found in the OÖVV ticket app under "My account" or "My discounts" and can be displayed using "Show".

You did not have an account when you purchased the KlimaTicket OÖ at the ticket counter:
  1. Download the OÖVV ticket app and open the app.
  2. Register in the OÖVV ticket app under "My account". The following data must be identical to the data entered when purchasing the KlimaTicket OÖ:
    1. First name, surname, date of birth

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  1. In the next step, your card details (ticket number and postcode) will be requested.
Please tick the box "I have a KlimaTicket OÖ, a Vorteilscard or a KlimaTicket Ö". You will be asked for the number of your KlimaTicket OÖ and your postcode.
  1. After this step, you will receive an e-mail to activate your account.
  2. When you register in the OÖVV ticket app, the KlimaTicket OÖ is already stored in the app.
In the online ticket shop (tickets.ooevv.at), the KlimaTicket is stored as a discount card (but cannot be displayed digitally):

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Once you have logged in, you can also add the KlimaTicket OÖ to your account under "My discounts" (see "Can I add my KlimaTicket OÖ to the discounts in the ticket shop?").

If you wish to book a journey outside the area of validity of the KlimaTicket OÖ, you will only be charged for the part of the journey not covered by the area of validity. The entire route will still be displayed on the purchased ticket.
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Please make sure that you are using the correct app to display the ticket: OÖVV ticket app.


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Currently it is it is unfortunately not possible to buy a ticket in the OÖVV ticket shop or in the OÖVV ticket app for a night train.


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Currently it is unfortunately not possible in the OÖVV ticket shop or in the OÖVV ticket app to buy international tickets.


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The confidential and responsible handling of personal data is a top priority for us. top priority for us. Detailed information on the subject of data protection and data security can be found atwww.ooevv.at/datenschutz.


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After you have paid for your ticket, you will be asked how you would like to would like to receive your ticket. You have two options for this: The purchased ticket can either be downloaded/saved as a mobile phone ticket in your OÖVV ticket app or it is available as a PDF ticket for you to print out.


IMPORTANT NOTE


Mobile phone ticket:
You will need a smartphone (Android or iOS), the installed OÖVV ticket app and an OÖVV customer account. When you now start your smartphone OÖVV ticket app on your smartphone and are logged in, a card with your journey start page of the app, a small card with your journey will appear. There you can call up your ticket at any time.

PDF ticket: After purchasing your ticket, click on the "Get as PDF ticket" option " and then on the red field "Create PDF ticket now". now". A preview of your ticket will then be displayed on the screen. displayed on the screen. Just below this, click on the "Print PDF tickets" link. This will save the PDF ticket and you can print it out in A4 format. At the same time, you will receive an e-mail with a link to the PDF ticket. From there you can also download and print your PDF ticket at a later date. print it out. The PDF ticket is only valid together with a photo ID. Please note that cancellation is no longer possible once you have purchased the ticket as a the ticket as a PDF ticket.



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The names of the travellers on the PDF ticket and also on the mobile phone ticket are necessary so that the ticket can be clearly assigned to a person and misuse can be prevented.


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When specifying the travellers, please first add the Upper Austrian Family Card discount to the adult, then select "Select parent" for the child and select the adult to whom the Family Card has been added.
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The Westbahn in-house fares are not yet integrated into our sales system. When travelling within the OÖVV, you have the option of choosing which network partner you would like to travel with using a network ticket. The Westbahn is also included in the OÖVV.
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Unfortunately, it is currently not possible to buy an OÖVV student ticket in the OÖVV ticket shop or in the OÖVV ticket app. Please go to shop.ooevv.at.
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Unfortunately, it is currently not possible to buy a KlimaTicket Austria in the OÖVV ticket shop or in the OÖVV ticket app. Please go to www.klimaticket.at.
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You can add a ticket for the return journey to your shopping basket in the order step where the payment option is selected with "Buy return journey".


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Not all connections are valid. For example, the Freizeit-Ticket OÖ is not valid on a Railjet.
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No, you can also buy tickets without logging in/registering. However, buying tickets is even quicker and easier if you create an OÖVV customer account and save your payment details.
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One Mobility Ticketing GmbH (OMT) is responsible for the national distribution platform for public transport tickets, OMT is responsible for the debtor management and the clearing of ticket revenues. OMT receives customer payments and forwards the pro rata ticket revenue to the relevant contractual contractual partners.


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We use different routing systems for technical reasons. Please notify us of any deviating routing information on our platforms. We will do our best to standardise the routing results for this connection as soon as possible.
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One Mobility operates the national sales platform for public transport in Austria and also sells the KlimaTicket Österreich. Thanks to One Mobility, it is possible to purchase almost all public transport in Austria in the OÖVV ticket shop. One Mobility takes care of the operation of the sales system and the billing of tickets to our customers.
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The ticketshop is also available in english.

Web:
Please choose in the right bottom corner the language.

App:
Please choose in the menu "My account -> Language settings" the language.
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The cancellation of individual tickets of a booking can only be carried out by the OÖVV Customer Centre.


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To prevent misuse, it is not possible to cancel a PDF tickets is not possible.


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You can cancel any order placed here in the ticket shop within 3 minutes. You will then receive a confirmation by e-mail. Cancellation before the start of the ticket's validity is free of charge, cancellation after the start of validity is possible in accordance with the fare conditions. You can find these here: https: //www.ooevv.at/de/links-downloads.html#c799

OÖVV Info SymbolTickets can only be cancelled on the device on which they were purchased.
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You can cancel any order placed here in the ticket shop within 3 minutes. You will then receive a confirmation by e-mail. Cancellation before the start of the ticket's validity is free of charge, cancellation after the start of validity is subject to the fare conditions, which you can find here:https://www.ooevv.at/?seite=downloads&sprache=DE
Tickets can only be cancelled on the device on which they were purchased.




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You can cancel any order placed here in the ticket shop within 3 minutes.



Cancellation before the start of the ticket's validity is free of charge, cancellation after the start of validity is subject to the fare conditions, which you can find here:https://www.ooevv.at/?seite=downloads&sprache=DE
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To display the purchased ticket on your mobile phone, please proceed as follows:
  1. Download the OÖVV ticket app.
  2. Register or log in to the OÖVV ticket app.
  3. On your mobile phone: In the "OÖVV Booking..." email, please click on "Get tickets now".
  4. The OÖVV ticket app opens.
  5. In the OÖVV ticket app, please click on "To my mobile phone" under "How would you like to receive your ticket?", then on "Create mobile phone ticket now", then on "Show ticket".
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If you visit our ticket shop (tickets.ooevv.at) via an Internet browser, you can easily buy tickets buy tickets.

General important Information for unregistered persons:

Ticket displayYou cannot display your ticket directly on your mobile mobile device.

PDF ticket: However, after purchase you have the option of download the ticket as a PDF and print it out. Please note: The PDF ticket cannot be cancelled. cancellable.

Access to the PDF ticket:

Finalisation page: After payment, the PDF ticket is made available for download on the final page.
Confirmation email: Alternatively, you will receive a link to the PDF ticket in the confirmation email. You will usually find this confirmation e-mail in your mail inbox. If necessary, please also check your spam folder.

Ticket received on mobile phone:

After your purchase, you will automatically receive a booking confirmation. If you open the included link on a mobile phone with the installed OÖVV ticket app on your mobile phone, you will be taken directly to the OÖVV ticket app and the ticket will be displayed. If not, you will be taken to the confirmation page in the ticket shop shown below, with the option of downloading the ticket as a PDF file.






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Once you have logged in, you will find in the "My tickets" menu under "Ticket archive" menu, you will find your tickets purchased in the past that are no longer valid. tickets.

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When you order in the OÖVV ticket shop or in the OÖVV ticket app, you will receive an input tax certificate by e-mail.

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The transaction number is the number assigned for credit card/EPS payments and payment service providers. You can find this in your credit card statement or in your account booking lines.
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If you have any questions about your booking, please have the booking/ticket code to hand. You will find this in the booking confirmation and in the pre-tax certificate that you received by e-mail in the top right-hand corner under "Booking code".

The booking/ticket code can also be found on the mobile phone ticket. You will find this code on the PDF ticket on the right above the QR code.


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Ordered mobile phone tickets are displayed directly on the smartphone or tablet after completion of the order process and cannot be printed out. The customer must ensure that the mobile phone ticket is displayed correctly and legibly on the smartphone or tablet and can be checked together with the photo ID provided during a ticket inspection. The customer is responsible for the existence of a valid internet connection and a sufficient power supply in accordance with the GTCs.
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