I have lost my provisional ticket. What should I do?

1. If you require another provisional ticket, please contact our customer centre.
   
2. The ticket is valid as a travel authorisation for the specified period, provided it is printed out and carried together with a photo ID.
   
3. You will receive the provisional ticket after receipt of payment.
   
4. The provisional ticket is valid for three weeks from the date of receipt of payment or date of validity until you receive your ordered ticket.
   
5. If payment is not made within eight weeks, the ticket ordered will be automatically cancelled (see GTCs).
   

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