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OÖVV Customer Centre

+43 (0) 732 66 10 10 66

4020 Linz, Volksgartenstraße 23

Service times
Monday -Thursday from 08:30 to 12:30 and 13:00 to 17:00
Friday from 07:30 to 13:00

KlimaTicket OÖ (Regional, Regional + Linz, Regional + Wels, Regional + Steyr, Total)

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Schüler-Ticket OÖ & Lehrlings-Ticket OÖ, Jugend-Ticket OÖ

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OÖVV Tickets (single-, day-, week-, month-ticket)

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This page was automatically translated using AI automatically translated using AI
This page was automatically translated using AI automatically translated using AI

Order confirmation & dispatch

If you have any questions about your order, please have your customer number or ticket number ready.
This can be found on the front at the bottom of your card.
The customer number (Kdnr.) is on the left and the ticket number (AWNr:) is on the right.


These are also shown in the order confirmation e-mail.
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If the school or training company is not attended from the main place of residence a student or apprentice ticket must be issued from the address from which the school or training company is attended. For alternating journeys from the main and secondary residence to the school or training company journeys from the main and secondary residence to the school or training centre, the Youth Ticket Network is required. The indication of a place of residence other than the main place of residence does not require any justification or proof on the part of the applicant.



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Vocational training assistance is not an apprenticeship occupation apprenticeship, but rather companies/institutions that support young people in their support young people in their vocational training/finding a profession, there are no vocational training programmes within the meaning of the Vocational Training Act.

For journeys to such companies/institutions there is not entitled to a student or apprentice ticket.

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Participants in production schools and stabilisation projects stabilisation projects are not entitled to student and apprentice leave. apprenticeship leave. This is due to the fact that these are measures that are subsidised by the AMS.


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If the school is cancelled or the apprenticeship is terminated, the student or apprentice ticket must be returned to the OÖVV . deductible of EURO 19.60 will not be refunded in this case. A Youth Ticket network does not have to be returned and can be used until the end of the period of validity.



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Pupils:
The statutory tolerance period is four weeks from the start of school for journeys to and from school.
Leisure journeys are not affected by this period and require the presentation of a ticket.

Apprentices:
There is no tolerance period for apprentices.

Vocational school students:
For vocational school students, there is a tolerance period of up to and including four weeks from the start of school or two weeks during the year.
The prerequisite for this is that you must have the convocation order for the vocational school with you.

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Youth tickets and the Top Youth Ticket can be purchased from Verkehrsverbund Ost-Region (VOR).
All information can be found at www.vor.at/schueler-lehrlinge.

For journeys in the Lower Austrian network area, a school pupil or apprentice ticket can be applied for up to the border stop in Upper Austria.
A separate ticket must be purchased from the VOR for the section in Lower Austria.
However, the € 19.60 excess only has to be paid once.
The Top Youth Ticket can also be topped up for the VOR network area.
Boarding school students must purchase the Top Youth Ticket.

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Pupil and apprentice tickets and the Top Ticket can be applied for from the Styrian Transport Association (Verbundlinie). All information can be found at https://www.verbundlinie.at/de/tickets-tarif.

For journeys in the Styrian network area, a school pupil or apprentice ticket can be applied for up to the border stop in Upper Austria. The defined border to Styria is stored in the system. The border stops are: Bad Aussee, Kalkofen, Weißenbach and Altenmarkt.

The route section in Styria must be applied for at the Verbundlinie. The €19.60 excess only has to be paid once.




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The pupil or apprentice receives a separate s'COOL-CARD or SUPER s'COOL-CARD for Salzburg and a pupil or apprentice ticket or youth ticket network for the OÖVV.
The s'COOL-CARD and the SUPER s'COOL-CARD for Salzburg are issued by the Salzburg Transport Association (Salzburg Verkehr). Information on this can be found at https://salzburg-verkehr.at/tickets-preise/schueler-jugendliche/tickets/. The SUPER s'COOL-CARD is only valid in the province of Salzburg.

If tickets are required from Upper Austria to Upper Austria (inner-Upper Austria connection), these are issued by OÖVV.





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Pupils who use both regular and occasional transport to travel to school or home must apply for a pupil ticket (or youth ticket network).
The ticket is recognised by the bus company operating the occasional service as proof of the deductible of EURO 19.60 to be paid for the journey on the occasional service.

If the deductible has already been paid to the occasional transport company when using occasional transport, the deductible must be paid when ordering the ticket,
the excess must nevertheless be paid again when ordering a student ticket (or Youth Ticket Network) and can be reclaimed from the occasional transport company.
Pupils who only use occasional transport for their daily journey to school must complete a "Beih: 89" declaration from the occasional transport company.

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To change your route free of charge, please complete the request for change completely and return it together with the original ticket to us by post.
You can obtain the relevant form from our Customer Centre or on our homepage under Downloads.
We will then send you a temporary ticket with the old route.
As soon as we have made the change, we will send you an updated provisional ticket.

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Youth ticket network:
If you change your place of residence, place of training or school during the year it is not necessary to reissue the Youth Ticket Network.
So that we can update our ordering system, we would ask you to a written notification.
You can notify our customer centre of the change.
OÖVV pupil or apprentice ticket:
For the OÖVV pupil or apprentice ticket, a change of route can be made free of charge if you change school or place of residence. change of residence, a change of route can be made free of charge.
To make the change, please contact our customer centre.
We ask that you contact us in good time so that we can processing in good time.

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To order the desired ticket with the correct type of training, the incorrectly ordered ticket must first be cancelled. ticket must first be cancelled.
A processing fee will be charged for the cancellation in fare conditions will be charged for the cancellation. The correct ticket can only be ordered using a paper application be ordered.
The forms (request for cancellation and paper application) are available in our Customer Centre or on our website in the "Links & Downloads" section.





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If you have ordered and paid for a Youth Ticket network instead of a Student or Apprentice Ticket, you can no longer make any changes.
If you have ordered a student or apprentice ticket instead of the Youth Ticket network, you can make an additional payment for the Youth Ticket network.
Every ticket ordered can be cancelled before it becomes valid.
Unpaid tickets are automatically cancelled after eight weeks.

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After the end of the school year, the desired top-up payment can only be ordered by means of a paper application.
You can obtain the relevant form from our customer centre or on our homepage under Downloads.

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All student and apprentice tickets for which a surcharge is currently possible are displayed in the surcharge overview of the ticket shop.
If the order date of the apprentice ticket originally ordered is before 1 September of the current school year, it is no longer possible to make an additional payment.
A Youth Ticket network must therefore be applied for again at full price.
Examples:
Apprentice ticket with start of validity on 20 August 2023 -> top-up payment only possible for the Youth Ticket Network 2022/23 (valid until 30 September 2023)
Apprentice ticket with start of validity on 13 September 2023 -> additional payment only possible for the 2023/24 Youth Ticket network (valid until 30 September 2024)


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There was a changeover from stop designations (except in the core zones Linz, Wels, Steyr) to regional zone designations. regional zone designations.
This means that outside the core zones, the regional zones are listed in which the the boarding and alighting stops are located.

The regional zone designations enable a flexible route selection and a free choice of means of transport within the specified regional zones. You are therefore no longer tied to boarding or stops and transport lines, but can travel freely by public transport within the can travel as freely as they like within the specified regional zones by public public transport within the specified regional zones, as long as it is the way to school.
TheOÖVV Schüler-Ticket entitles the holder to travel between school and
home
home on school days for the purpose of attending school.

For all other journeys, an additional additional ticket must be purchased.
The youth ticket network makes it possible to use public transport throughout Upper Austria during leisure time and holidays. travelling by public transport.



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An existing student or apprentice ticket can also be upgraded to a Youth Ticket network at a later date. This means that the legally prescribed excess does not have to be paid again. However, the current difference and a processing fee of currently EURO 5.00 will be charged for the reissue of the ticket.
The top-up payment to the Youth Ticket network can be made online or by means of a paper application.

Online:
  1. Only possible if the existing ticket was ordered online.
  2. Log in to your OÖVV user account and then select the option "Upgrade to Youth Ticket Network" in the ticket shop.
  3. You do not need to enter your school details or upload a photo again.
  4. Once payment has been received, you will receive a provisional ticket by e-mail.
Paper application:
  1. Send the paper application form, available on our website under Downloads, completed by post or via our contact form to our customer centre.
  2. You do not need to provide details of the school, route or a new photo.
  3. After ordering, you will receive a request for payment and the provisional ticket by post.
  4. Once your payment has been received, the ordered ticket will be sent to you by post.


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A new provisional ticket can only be issued if the order status is "paid". Please send us a transfer confirmation via our contact form so that we can send you an updated provisional ticket.

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  1. If you require another provisional ticket, please contact our customer centre.
  2. The ticket is valid as a travel authorisation for the specified period, provided it is printed out and carried together with a photo ID.
  3. You will receive the provisional ticket after receipt of payment.
  4. The provisional ticket is valid for three weeks from the date of receipt of payment or date of validity until you receive your ordered ticket.
  5. If payment is not made within eight weeks, the ticket ordered will be automatically cancelled (see GTCs).

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You will receive the provisional ticket after receipt of payment. The provisional ticket is valid for three weeks from the date of receipt of payment validity date until you receive your ordered ticket. This is then issued for the entire period of validity.
If payment is not made within eight weeks, the ticket ordered will be automatically cancelled (see GTCs).

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So that we can order a replacement ticket for you free of charge, please return the faulty ticket by post to:

OÖVV Customer CentreVolksgartenstraße
23
4020 Linz.

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Once the order has been completed, a change to the delivery/billing address can only be made by an employee of the customer centre. Please contact us in this regard via our contact form.

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If you have not yet received your ticket, even though the status of your online order shows "dispatched", please wait another 2-3 working days if the ticket is still in the post.
If you still have not received it, please contact our customer centre.

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You can easily check the status of your online order via our ticket shop:
  1. Log in to your OÖVV user account and then select the "View orders" option in the ticket shop.
  2. Now select the order you wish to check the status of.
  3. You can find the order status in the "Ticket holder:in" section.

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Once your payment has been received, the ticket you ordered will be sent to you by post within two weeks.
If you have ordered your ticket online, you will be notified automatically by e-mail when your ticket has been dispatched.

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After ordering by paper application, the payment information and the provisional ticket will be sent to the address provided.
If the address is incorrect, please contact us using the contact form.


For online orders, you will only receive the payment information by e-mail.

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  1. If you are unsure whether the order has been successfully completed, please contact us via our contact form (please include the name and date of birth of the ticket holder).
    We will be happy to check for you whether the order has been completed and, if necessary, send you the necessary payment information and a provisional ticket.




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  1. If you have not received a confirmation email after completing your order, please check your SPAM folder first. your SPAM folder first.
  2. If the mail is not in the SPAM folder folder, then check whether your mailbox may already be too full, to receive new mails.After deleting irrelevant mails you should receive the confirmation e-mail.
  3. If you do not receive the mail within the following 24 hours, please contact OÖVV via the contact form and we will send you the necessary payment information. will then forward the necessary payment information to you.


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