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OÖVV Customer Centre

+43 (0) 732 66 10 10 66

4020 Linz, Volksgartenstraße 23

Service times
Monday -Thursday from 08:30 to 12:30 and 13:00 to 17:00
Friday from 07:30 to 13:00

KlimaTicket OÖ (Regional, Regional + Linz, Regional + Wels, Regional + Steyr, Total)

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Schüler-Ticket OÖ & Lehrlings-Ticket OÖ, Jugend-Ticket OÖ

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OÖVV Tickets (single-, day-, week-, month-ticket)

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This page was automatically translated using AI automatically translated using AI
This page was automatically translated using AI automatically translated using AI

General information

A separate order form for the KlimaTicket Upper Austria is available for social institutions, carers and people with individual care needs:

Application form

This form can be used to order a ticket on behalf of a third person and asks for all the important details, such as contact details, a photo and a power of attorney.


This is how the order works

Fill in the form

Enter all the necessary information about the passenger and the person placing the order in the online form.

Data check and offer

  1. After the application has been sent, the Upper Austrian Transport Association checks all the details.
  2. An offer is then created and sent to the person submitting the application.
  3. The offer contains the ticket terms and conditions, the bank details and a unique offer number.
  4. This offer number must be stated in the reason for payment when transferring the money later.

Acceptance of the offer by bank transfer

As soon as the full amount has been transferred with the correct offer number, the offer is automatically deemed to have been accepted.
This concludes the contract - no further confirmation is required.

Ticket creation and provisional ticket

  1. Once payment has been received, the ticket is created in the OÖVV ticket shop by the OÖVV customer centre.
  2. The customer then automatically receives a message with the option of downloading the provisional ticket.
  3. This ticket can be used immediately until the physical ticket card arrives by post.


OÖVV Info SymbolImportant note: Partial payments and SEPA direct debit are not possible via this ordering method. If these payment methods are required, the OÖVV ticket shop or the OÖVV customer centre are available.

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The KlimaTicket Upper Austria allows free use of all public transport in the entire area covered by the Upper Austrian Transport Association. However, if passengers wish to travel beyond this network area, for example to Vienna or Salzburg, they require an additional ticket for the section of the journey outside Upper Austria. The decisive factor here is always the last scheduled stop within the OÖVV network area - up to this point the journey is fully covered by the KlimaTicket OÖ, from this stop for the journey outside the network area a separate ticket must be purchased.

The OÖVV ticket shop offers a particularly simple and secure solution for this. The KlimaTicket OÖ can be stored there as a discount product. As soon as this is done, the ticket shop automatically recognises which parts of the selected connection are covered by the KlimaTicket and at which point an additional purchase is required. The shop automatically determines the last stop in the network, calculates the correct fare for the additional route and issues the appropriate ticket. This eliminates the need for passengers to find out the network boundary or the last stop in the OÖVV area themselves and they can be sure of receiving the correct ticket at all times. For a journey from Upper Austria to another federal state, only the section of the route that is no longer covered by the KlimaTicket OÖ is calculated in the ticket shop after entering the desired connection. Ticket shop: https://tickets.ooevv.at/ Ticket app: https://www.ooevv.at/de/info-service/ooevv-apps/ooevv-ticket-app.html
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For KlimaTickets Upper Austria with a validity start date after 1 September 2025 (new card layout - square photo), you will find the card number in several places:
  1. On the card:
    1. The card number can be found at the top left of the back.
  2. On the invoice:
    1. The card number is shown in the "Description" field under "Card no.".
  3. In the OÖVV ticket app:
    1. Under "My account" you will find your digital card for display.

OÖVV Info SymbolThe ticket number for the KlimaTicket OÖ starts with 710 and has 16 digits
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Climate tickets that expire after 1 September 2025 will no longer be automatically renewed.

If a new Climate Ticket is required, it must be reordered in the OÖVV ticket shop. Customers who have a current Climate Ticket will be informed by post before it expires.
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If you lose a KlimaTicket OÖ, a duplicate will be issued on presentation of an official loss report and payment of the fee stipulated in the fare regulations.

OÖVV Info SymbolFor the interim period until you receive your duplicate, you will receive a temporary ticket from us or you can use the digital ticket.

To order a duplicate, visit us at the OÖVV Customer Centre during opening hours.



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With the KlimaTicket OÖ, depending on the ticket category you choose, you can use all public transport either in the entire Upper Austrian network area or in the sub-region you have selected and travel on any bus, train or tram you wish. Public transport in Upper Austria includes all public transport operated by the transport companies in the OÖVV. You can find an overview of all Upper Austrian public transport companies here. All prices with and without city transport in Linz, Wels and Steyr can be found here.

If you want to know where the KlimaTicket OÖ is valid, the OÖVV zone map will help.

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KlimaTicket OÖ Regional: The KlimaTicket OÖ Regional costs 393 euros per year and is valid in the entire Upper Austrian transport network area except for the core zone transport services in the cities of Linz, Wels and Steyr. As with all other OÖVV tickets, you can also use the KlimaTicket OÖ Regional to travel on regional or long-distance transport (bus and train) as far as the core zones (e.g. to Linz, Wels or Steyr main station). However, you cannot use this ticket to travel on the city transport lines in Linz, Wels and Steyr. Of course, you can also start your journey with regional or long-distance transport within the core zones of Linz, Wels and Steyr - e.g. for a journey from Linz main station to Gmunden, Hinterstoder or Vöcklabruck.

KlimaTicket OÖ Regional + Linz: The KlimaTicket OÖ Regional + Linz costs€ 533 per year and is valid in the entire Upper Austrian network area including the core zone transport of the city of Linz. The core zones of Wels and Steyr are excluded.

KlimaTicket OÖ Regional + Wels: The KlimaTicket OÖ Regional + Wels costs€ 517,-per year and is valid in the entire Upper Austrian network area including the Wels core zone. The core zones of Linz and Steyr are excluded.

KlimaTicket OÖ Regional + Steyr: The KlimaTicket OÖ Regional + Steyr costs €517,-per year and is valid in the entire Upper Austrian network area including the Steyr core zone. The core zones of Linz and Wels are excluded.

KlimaTicket OÖ Gesamt: The KlimaTicket OÖ Gesamt costs €592,-per year and is valid in the entire Upper Austrian network area including all core zone transport in Linz, Wels and Steyr.


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KlimaTicket OÖ Regional

The KlimaTicket OÖ Regional costs 393 euros per year and is valid in the entire Upper Austrian transport network area except for the core zone transport services in the cities of Linz, Wels and Steyr. As with all other OÖVV tickets, you can also use the KlimaTicket OÖ Regional to travel on regional or long-distance transport (bus and train) as far as the core zones (e.g. to Linz, Wels or Steyr main stations). However, you cannot use this ticket to travel on the city transport lines in Linz, Wels and Steyr. Of course, you can also start your journey with regional or long-distance transport within the core zones of Linz, Wels and Steyr - e.g. for a journey from Linz main station to Gmunden, Hinterstoder or Vöcklabruck.

KlimaTicket OÖ Regional + Linz

The KlimaTicket OÖ Regional + Linz costs EUR 533 per year and is valid in the entire Upper Austrian network area including the core zone transport of the city of Linz (incl. Pöstlingbergbahn). The core zones of Wels and Steyr are excluded.

KlimaTicket OÖ Regional + Wels

The KlimaTicket OÖ Regional + Wels costs 517 euros per year and is valid in the entire Upper Austrian network area, including the Wels core zone. The core zones of Linz and Steyr are excluded.

KlimaTicket OÖ Regional + Steyr

The KlimaTicket OÖ Regional + Steyr costs 517 euros per year and is valid in the entire Upper Austrian network area, including the Steyr core zone. The core zones of Linz and Wels are excluded.

KlimaTicket OÖ Total

The KlimaTicket OÖ Gesamt costs 592,- Euro per year and is valid in the entire network area of Upper Austria including all core zone transport in Linz, Wels and Steyr

Ticket categories, prices and discounts at a glance from 01.03.2023

Ticket categoryCLASSICJUNIORSENIORSPECIAL
(without discount)(up to 26 years)*(from 65 years)(with disability pass)**
KlimaTicket OÖ Regional(Upper Austria region excl. core zone transport Linz, Wels and Steyr)393,- Euro295,- Euro295,- Euro295,- Euro
KlimaTicket OÖ Regional + Linz(Upper Austria region excl. core zone transport Wels and Steyr)

533,- Euro

435,- Euro
435,- Euro
435,- Euro
KlimaTicket OÖ Regional + Wels(Upper Austria region excl. core zone transport Linz and Steyr)517,- Euro
419,- Euro
419,- Euro
419,- Euro
KlimaTicket OÖ Regional + Steyr(Upper Austria region excl. core zone transport Linz and Wels)517,- Euro
419,- Euro
419,- Euro
419,- Euro
KlimaTicket Upper Austria total(Upper Austrian transport network incl. core zone transport Linz, Wels and Steyr)592,- Euro
494,- Euro
494,- Euro
494,- Euro

* The KlimaTicket OÖ Junior is available for all persons with a ticket validity start date up to the day before their 26th birthday.

** The KlimaTicket OÖ Special is available for people with disabilities if their Austrian disability pass shows a degree of at least 70% or the note "Holder can claim a fare reduction in accordance with the Disability Act". Also available with a severely disabled person's pass.


OÖVV Info SymbolThe boundaries of the Upper Austrian Transport Association can be seen on the zone map.
You can find it under this link: Zone map
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You can buy all ticket categories of the KlimaTicket OÖ directly from the OÖ Verkehrsverbund: Quickly and conveniently in the OÖVV ticket shop or in person at the OÖVV customer centre.



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Unfortunately not, the KlimaTicket Upper Austria is personalised by means of a photo and name imprint and is therefore not transferable.
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If your KlimaTicket OÖ is damaged (e.g. broken), you do not need to report the loss to the authorities. In this case, it is sufficient to contact the OÖVV Customer Centre directly - ideally with a photo of the damaged ticket.

Step-by-step instructions:
  1. Document the damage: Take a clearly recognisable photo of your damaged KlimaTicket.
  2. Contact the customer centre: Send a message with the photo and a brief description of the damage to the OÖVV customer centre.
  3. Wait for feedback: The customer centre will let you know how to proceed. As a rule, a duplicate of your KlimaTicket OÖ will be issued for a processing fee.

OÖVV Info SymbolPlease allow a few days for the new ticket to be issued.
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If you have purchased your KlimaTicket OÖ in the OÖVV ticket shop or in the OÖVV ticket app, you can conveniently request the invoice after logging in under "My discount" or have a copy of the invoice sent to you.

If you have purchased your KlimaTicket OÖ in our customer centre, please go there.
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If a KlimaTicket OÖ customer has passed away, please contact our customer centre directly to find out how to proceed in this matter.

OÖVV Info SymbolYou can find our contact details and service times here: OÖVV Customer Centre
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Due to our new ticket shop, the following applies:
  1. A KlimaTicket OÖ with a validity start date from 1 September 2025 can be ordered in the OÖVV ticket shop. The KlimaTicket OÖ can be displayed as a digital ticket in the OÖVV ticket app. To do this, it is necessary to log in to the OÖVV ticket app under "My account". The digital ticket can also be found under "My account" and can be displayed by clicking on "Display".

  2. A KlimaTicket OÖ with a validity start date from 01.07.2025 or 01.08.2025 can be ordered here. It is not possible to display it as a digital ticket.
Note: In general, it is recommended that you continue to take the ticket with you physically. In the case of digital tickets, the responsibility lies with the customer. For example, it is important to ensure that the mobile phone battery is appropriately charged when showing the ticket. It should also be noted that the network is not available everywhere without restrictions and that there may therefore be limitations when displaying a digital ticket.

Further information on the changes in the new ticket shop and the KlimaTicket OÖ can be found here.

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Children up to the age of 15 (up to the day before their 15th birthday) can travel free of charge with a parent who has a KlimaTicket OÖ Gesamt. This also applies to grandparents, step-parents, adoptive parents and foster parents as well as mothers and fathers of children's villages. The children must be registered in the proof of eligibility.

The Family Card of the Province of Upper Austria and the ÖBB ÖSTERREICHcard Familie are recognised as proof of eligibility. These proofs of eligibility are also recognised as an app.


This regulation does not apply to journeys in connection with a KlimaTicket Österreich.
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ÖBB calculates the compensation as specified in the General Terms and Conditions of the Federal Ministry for Climate Protection, Environment and Energy.


Example of theClimate Ticket Ö:The Federal Ministry has defined a rail share of the KlimaTicket Ö price (compensation is only payable for railways, price shares for inner-city transport and bus transport are deducted). Currently it is approx. € 494 = annual compensation basis. One twelfth of this = monthly basis, 10% of which is ~ € 4.00.


Example from theUpper Austria climate ticket:The same procedure applies here. The railway share of ÖBB in Upper Austria is 31.03% (local and long-distance transport share). Since the price shares for inner-city transport and bus transport are also deducted here, € 113.26 is taken from the purchase price of € 365.00 as the basis for compensation.

One twelfth of this is the monthly basis of € 9.44. 10% of this is ~ € 0.94 per month. If the delay affects all 12 months of the validity of the KlimaTicket OÖ, this results in the maximum amount of € 11.33 as maximum compensation for delay.


OÖVV Info SymbolIt should also be noted that since the changeover to the KlimaTicket, the punctuality value of the (transport) network is calculated and not of a certain route as is the case with annual tickets.


OÖVV Info SymbolPlease note: The calculation and payment of the delay compensation is carried out by the railway companies and can only be granted for fully used tickets (12 months) after expiry of validity.


Contact ÖBB Contact APF

ÖBB Personenverkehr AG Agency for Passenger and Passenger Rights

Customer Service Linke Wienzeile4/1/6, A-1060 Vienna

Subject "Refund"www.apf.gv.at

P.O. Box75, A-1020 Vienna

+43 (0)5 17 17

contact form


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Job ticket becomes public transport ticket

Until now, a job ticket meant that the employer could provide each employee with a tax-free travel card exclusively for the journey between home and work.

Since 1 July 2021, employees have been able to order the KlimaTicket OÖ themselves. All they have to do is submit the invoice they receive with the ticket to their employer.


New regulation since 01 January 2023

There has been a change to the commuter allowance since 01 January 2023:

The Tax Amendment Act 2022 stipulates that the commuter allowance will only be reduced by the value of the public transport ticket (KlimaTicket OÖ) from 2023 and will not be cancelled completely.

This means that the commuter allowance will be reduced, but not cancelled.


Further links:


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Since 1 January 2023, holders of KlimaTickets (KlimaTicket OÖ and KlimaTicket Ö) and monthly tickets are entitled to travel with a large dog free of charge. This does not apply to long-distance rail transport (e.g.: RJ, RJX, WB,...).

Correspondingly labelled assistance dogs are transported free of charge and without a muzzle.
Guide dogs for the blind, service dogs and signal dogs are legally recognised as assistance dogs within the meaning of §§39a BBG.
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No, a provisional ticket is only valid in printed form. The display or a photo on a mobile phone alone is not sufficient.
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You will not receive a refund for your KlimaTicket OÖ, your OÖVV monthly pass or OÖVV weekly pass during a longer stay at a spa, rehabilitation centre or hospital.If the uninterrupted period of non-use due to illness is more than three months, you can apply for a refund on presentation of a doctor's certificate.
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If you would like to change the photo on your KlimaTicket OÖ, please send us a new photo by post, via the contact form or by handing it in directly at the OÖVV Customer Centre. Please ensure that the new photo is of good quality.

A processing fee of EURO 10.00 will be charged.
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Yes, that is possible! You can add the core zone Linz, Wels or Steyr to your KlimaTicket OÖ Regional. If you need more than one core zone, we recommend the KlimaTicket OÖ Gesamt. This is significantly cheaper than two individual core zone surcharges.

Please note that a core zone cannot be added to or printed on an existing ticket. In this case, the existing ticket must be cancelled and reissued, as the subject of the contract changes. When a new ticket is issued, you will automatically receive a new area and period of validity. Cancellation is possible at the OÖVV Customer Centre.


OÖVV Info SymbolFor the discounted KlimaTickets Upper Austria (Junior, Senior and Special), only the regional portion is discounted. The core zone surcharge for the respective city remains the same.


Further information can be found at:
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You can also have a KlimaTicket OÖ issued in the name of another person. The cardholder and the person ordering the card (the person paying) can be two different people.

OÖVV Info SymbolPlease ensure that you specify the person you wish to give the gift to as the cardholder.
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Please provide the OÖVV customer centre with your new details in writing. It is not necessary to reissue the KlimaTicket OÖ.

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If your name has changed after marriage (or divorce), you do not have to change it immediately on your KlimaTicket OÖ. The ticket is still valid with your old name until it expires. As a photo ID must be shown together with the KlimaTicket at ticket inspections, you must carry the relevant proof with you if you change your name.

However, you can change it if you wish. Thisrequires the ticket to be reissued .The processing fee stipulated in the fare regulations will be retained for the change . For further information, please contact the OÖVV Customer Centre.
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Yes, you have the option of extending your KlimaTicket OÖ Regional, either to include an additional core zone (Linz, Wels or Steyr), to be valid in the entire Upper Austria region (including all core zones) or to switch to the KlimaTicket Austria. To do this, it is necessary to cancel your current ticket and issue a new, extended ticket. When changing to a higher-value ticket, there are no processing fees for the cancellation and refund.
The cancellation must be made by the OÖVV customer centre.

Further information on cancellation can be found at:
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During the period of validity, a KlimaTicket OÖ can be cancelled from the seventh month of validity without giving reasons. Proof of return of the ticket to a service centre is required for effective cancellation. A cancellation fee of one monthly amount will be charged; this is one twelfth of the purchase price. In the case of SEPA direct debit, the cancellation fee will still be debited. In the case of a one-off payment, the monthly amounts for each month of validity that has not yet begun will be transferred less the cancellation fee.

If there are certain reasons, the ticket can be cancelled during the period of validity without a cancellation fee. The KlimaTicket OÖ must be demonstrably returned to a service centre within four weeks of the reason for cancellation. This is the case
- when moving to another federal state or abroad by providing proof of the new address
- when changing to a higher-priced KlimaTicket OÖ or to the KlimaTicket Ö
- in the event of illness over a period of three months or more by means of a medical certificate
- in the event of unemployment by providing proof of an unemployment certificate
- In the event of death
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You can buy all ticket categories of the KlimaTicket OÖ quickly and conveniently in the OÖVV ticket shop or in person at the OÖVV customer centre. The following payment methods are available to you:

On site at the customer centre

Cash

Card payment

Credit card (Visa/Mastercard) or debit card (Maestro/V Pay/Debit Mastercard)

SEPA direct debit (10 monthly instalments)

The ticket price can be debited from an account in instalments. The first two monthly instalments must be paid as a deposit when ordering. The remaining amount will be debited from the third month of validity by SEPA direct debit in ten equal monthly instalments within the first ten working days of each calendar month.

You only need the IBAN account number of your Austrian bank account for the payment process. Please ensure that the account has sufficient funds, otherwise the amount cannot be collected and charges will be incurred.

in the OÖVV ticket shop

Credit/debit card

The KlimaTicket Oberösterreich can be paid for conveniently by credit card. Visa and MasterCard are accepted - both as credit and debit cards. As a rule, registration for a security procedure such as 3D Secure ("Verified by Visa" or "Mastercard SecureCode") is required. The card number, expiry date and security code (CVC) are required. Additional authorisation via app or SMS-TAN may be required.

EPS instant bank transfer

EPS payment (Electronic Payment Standard) is a simple and secure online payment method that has been specially developed for Austrian bank customers. When purchasing your KlimaTicket OÖ, you can use this option to pay the ticket price directly via your online banking - without a credit card or direct debit mandate.

This is how the EPS payment works:
  1. Select payment method: When purchasing tickets in the OÖVV ticket shop, select "Online bank transfer" as the payment method.
  2. Select your bank: You will be redirected to the login page of your Austrian bank.
  3. Online banking login: Log in to your online banking as usual.
  4. Confirm payment: Check the pre-filled payment details and authorise the payment (e.g. via TAN or app)
  5. Finished: After successful payment, you will be redirected back to the ticket shop and receive your ticket.

SEPA direct debit (10 monthly instalments)

The ticket price can be debited from your account in instalments. The first two monthly instalments must be paid as a deposit when ordering. The remaining amount will be debited from the third month of validity by SEPA direct debit in ten equal monthly instalments within the first ten working days of each calendar month.

You only need the IBAN account number of your Austrian bank account for the payment process. Please ensure that the account has sufficient funds, otherwise the amount cannot be collected and charges will be incurred.

OÖVV Info SymbolThe box for payment by instalments must already be ticked on the ticket offer page. The exact instalment plan can also be viewed here under offer details.






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All non-public means of transport or services offered by companies that are not part of the Upper Austrian Transport Association cannot be used with the KlimaTicket OÖ. This includes, for example, on-demand and occasional transport, mountain railways, micro-public transport services, museum railways, shipping, e-scooters, car-sharing, etc.

If you want to know where the KlimaTicket OÖ is valid, the OÖVV zone map will help.

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